Refunds & Returns

Updated 18 October 2026. These terms do not remove mandatory rights or more favourable promises applicable when an earlier purchase was made.

Start a return or report a problem

We support customers in every destination we serve. Email support@zorvynt.com with your order number, the item concerned and whether you wish to return it or report a fault. We will explain the next steps and the rights applicable to your order. Please contact us promptly to meet any relevant deadline.

Return rights by destination

Consumer protections depend on the laws applicable to your purchase. The EU rules below explain specific legal deadlines; they do not mean that customers elsewhere are excluded from support or statutory remedies.

EU online purchases: statutory withdrawal

For eligible online purchases, EU consumers may withdraw without giving a reason by sending a clear withdrawal statement within 14 days after they, or their nominated recipient other than the carrier, receive the goods. Where goods from one order arrive separately, the period starts on receipt of the final item. Any legally required extension of the deadline applies.

Send your notice to support@zorvynt.com or by post to ZORVYNT, Sorompó utca 1, Budapest, 1033, Hungary. Include your name, order number and the goods concerned. You may use the expandable withdrawal form below or send your own clear statement by email.

Returning the goods

Return the goods within 14 days after notifying us. Contact us promptly for the appropriate return instructions and address. Seeking instructions does not suspend your deadline or require discretionary approval of a valid statutory withdrawal. Do not send a parcel to a CJ warehouse or the sender address without checking the return instructions.

You pay the direct return postage for a change-of-mind withdrawal where this responsibility was disclosed before purchase. Pack goods securely and keep proof of dispatch. Original packaging is helpful, but its absence alone does not automatically cancel a statutory withdrawal right.

Inspection, use and condition

You may inspect goods as you would in a shop. Opening or reasonably inspecting a product does not automatically remove your withdrawal rights. Where permitted by law, you are responsible for loss of value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning. A proportionate deduction may be made for that loss. We do not offer an additional 30-day workout or use-and-return trial.

Refunds for EU withdrawals

We reimburse payments, including standard outbound delivery charges paid, within 14 days after receiving a valid withdrawal notice. We may withhold reimbursement until we receive the goods or evidence that they were sent back, whichever occurs first, unless the law requires otherwise. Refunds use the original payment method unless otherwise agreed without extra cost to you. Any extra price paid for a delivery service above standard delivery need not be refunded. Bank or payment-provider processing may take additional time.

Faulty, damaged or incorrect goods

Contact us with your order number and the issue. Photos can help us assess it, but do not replace your statutory rights. We cover necessary return costs for faulty or incorrect goods and provide the remedies required by law. EU consumers benefit from a legal conformity guarantee of at least two years; longer or additional mandatory national protections remain unaffected. This is separate from change-of-mind withdrawal.

Orders outside the EU and exchanges

Customers outside the EU retain all mandatory rights applicable to their purchase. Contact us to arrange a return or discuss a fault; we do not promise a voluntary 30-day return window. Exchanges depend on stock and fulfilment status and do not restrict statutory remedies. A sale price does not by itself remove statutory rights.

View withdrawal form — optional to use

To: ZORVYNT, Sorompó utca 1, Budapest, 1033, Hungary; support@zorvynt.com.
I give notice that I withdraw from my contract for the following goods:
Order number / goods:
Ordered on / received on:
Customer name and address:
Date:
Signature (only for paper notices):

Questions? Email support@zorvynt.com. For order enquiries, include your order number.